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Exciting news which will affect your Crystal pension

After an in-depth due diligence process the Crystal Trustee has made an agreement with Smart Pension to merge Crystal into the award-winning Smart Pension Master Trust.

A robust plan is in place with the aim of moving your retirement savings around July 2024 and we will keep you updated on the progress of this during the coming months.

Your pension contributions will continue to be paid to Crystal for the time being and you will have all your normal Crystal benefits and access to the usual support including use of the online system evoLink.

More details will be made available here throughout the process and we will contact you to let you know when new information is added.

By ensuring we have your correct details you will never miss out on important information about your Retirement Savings, including when it is time to think about planning for your future. If you need to change these details, head to to submit your details.


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The impact of pensions scams can be devastating, and scammers are using increasingly creative ways to get your attention. Don’t let a scammer enjoy your hard-earned Retirement Savings – find out how pension scams work, how to avoid them and what to do if you suspect a scam.

A pension scam often starts with being unexpectedly contacted by an individual or they may be introduced to you by someone you trust who is unknowingly being scammed. Scammers will make false claims to gain your trust, for example:

  • Claiming they are from or authorised by the Financial Conduct Authority (FCA) or that they don’t have to be FCA authorised because they aren’t providing the advice themselves,
  • Claiming to be acting on the behalf of the FCA or the government service Pension Wise,
  • Claiming they are from or acting on behalf of The Pensions Regulator.

Scammers can design attractive offers to persuade you to transfer your Retirement Savings to them or to release funds from it. It is then often:

  • Invested in unusual and high-risk investments like overseas property, renewable energy bonds, forestry, storage units,
  • Invested in more conventional products but within an unnecessarily complex structure which hides multiple fees and high charges,
  • Stolen outright.

Common pension scams include:

  • Early pension release,
  • Offer of a free pension review.

Contact us

Please note that you can view your account and obtain information online on the Member portal, evoLink. You can also arrange transfers and carry out other processes. If you have not yet registered for evoLink, please do so by visiting evoLink.

Alternatively, please use the form below to contact us and we will get back to you as soon as possible.

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Our Administration Teams are
available by phone
Monday - Friday 9am - 5pm

  • 01322 640530
  • Swanley Office
    Unit 2
    White Oak Square
    BR8 7AG

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