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Frequently Asked Questions

Please see our section on leaving Crystal where you will also be able to complete a form to opt-out

If you are struggling to log in to evoLink, please follow the below steps:

  • Ensure that your email address and password are entered correctly,
  • If your email address is entered correctly but you think you may have forgotten your password complete the forgotten password steps,
  • If your email address is incorrect, consider if your Employer could have provided us with a business email address,
  • If you cannot remember the email address you have been registered with, or no longer have access to this email, please use the contact us form and let our administration team know.

Crystal does not use a policy number, instead we use your date of birth and National Insurance (NI) number to identify you. Please ensure you provide your NI number on communications with us to speed up the process of identifying you. If you do not provide your NI number in your request we may contact you to obtain further information in order to deal with your enquiry which may delay our ability to respond to you.

The quickest way to see the value of your Retirement Savings is by logging in or making an account on evoLink. Here you will be able to see the real-time value of your Retirement Savings and make any amendments to your account.

Employers have up to the 19th of the following month after your pay-day to pay your contributions to Crystal. This may mean that you do not have your most recent contributions immediately available on evoLink. However if you have concerns, please complete the contact us form and our team will be able to answer any queries.

Our Administration team do not provide projections statements. However, you can use evoPlanner, our Retirement Savings calculator to see how your retirement date, transferring other pensions in or paying AVCs could affect the value of your Retirement Savings. You can also see your most recent Annual Benefit Statement and current value of Retirement Savings by logging into evoLink.

Unfortunately, we cannot continue to receive contributions to your Retirement Savings once you have left your Employer. However, you can choose Crystal as your pension provider at retirement and consider consolidating other pensions into your drawdown fund.