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Exciting news which will affect your Crystal pension

After an in-depth due diligence process the Crystal Trustee has made an agreement with Smart Pension to merge Crystal into the award-winning Smart Pension Master Trust.

A robust plan is in place with the aim of moving your retirement savings around July 2024 and we will keep you updated on the progress of this during the coming months.

Your pension contributions will continue to be paid to Crystal for the time being and you will have all your normal Crystal benefits and access to the usual support including use of the online system evoLink.

More details will be made available here throughout the process and we will contact you to let you know when new information is added.

By ensuring we have your correct details you will never miss out on important information about your Retirement Savings, including when it is time to think about planning for your future. If you need to change these details, head to to submit your details.

How It Works

Joining and Auto Enrolment

You can become a Member of Crystal in one of two ways:

  • You will either be automatically enrolled by your Employer.
  • Or alternatively, if you are not automatically enrolled you can ask your Employer to enrol you.

Your eligibility to be auto-enrolled into Crystal is based on your age and earnings. If you do not meet the statutory conditions for auto-enrolment and are aged between 16 and 74 you may choose to join Crystal.

Crystal provides you with a seamless experience, guiding you from building up your Retirement Savings to taking benefits, without ever having to switch to another provider.

Auto Enrolment

If you are automatically enrolled in Crystal your Employer will provide us with your details and automatically deduct contributions from your pay unless you opt-out.

Your first month’s contributions will be invested in a Cash Fund whilst you decide if you would like to continue with your membership. After this period your Retirement Savings will automatically switch to the default fund.

Contact us

Please note that you can view your account and obtain information online on the Member portal, evoLink. You can also arrange transfers and carry out other processes. If you have not yet registered for evoLink, please do so by visiting evoLink.

Alternatively, please use the form below to contact us and we will get back to you as soon as possible.

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Our Administration Teams are
available by phone
Monday - Friday 9am - 5pm

  • 01322 640530
  • Swanley Office
    Unit 2
    White Oak Square
    BR8 7AG

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