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Exciting news which will affect your Crystal pension

After an in-depth due diligence process the Crystal Trustee has made an agreement with Smart Pension to merge Crystal into the award-winning Smart Pension Master Trust.

A robust plan is in place with the aim of moving your retirement savings around July 2024 and we will keep you updated on the progress of this during the coming months.

Your pension contributions will continue to be paid to Crystal for the time being and you will have all your normal Crystal benefits and access to the usual support including use of the online system evoLink.

More details will be made available here throughout the process and we will contact you to let you know when new information is added.

By ensuring we have your correct details you will never miss out on important information about your Retirement Savings, including when it is time to think about planning for your future. If you need to change these details, head to to submit your details.


What Do I Pay?

Your Employer has defined the rates of standard contributions* that you both will pay, along with the pay basis on which they are calculated. Crystal operates a ‘net-pay’ arrangement meaning that your contributions are taken out of your earnings before they are taxed.  Head to our page on Tax Relief to learn more.

Once both you and your Employer’s contributions are deducted, your Employer will forward payment to us and we will invest it in either the default fund or your self-selected fund(s).

You can monitor your contributions and current fund value on evoLink.

The percentage of contributions you pay may increase over time in line with legislative minimums, details of which will be sent by email to you in advance of any change.

*For further information about your standard contributions please contact your Employer or the Administration Team.

There is a small charge to cover the cost of the administration of Crystal, together with an investment charge depending on the fund you are invested in.

Contact us

Please note that you can view your account and obtain information online on the Member portal, evoLink. You can also arrange transfers and carry out other processes. If you have not yet registered for evoLink, please do so by visiting evoLink.

Alternatively, please use the form below to contact us and we will get back to you as soon as possible.

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Our Administration Teams are
available by phone
Monday - Friday 9am - 5pm

  • 01322 640530
  • Swanley Office
    Unit 2
    White Oak Square
    BR8 7AG

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