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Exciting news which will affect your company’s participation in Crystal

After an in-depth due diligence process the Crystal Trustee has made an agreement with Smart Pension to merge Crystal into the award-winning Smart Pension Master Trust.

This will mean you and your employees will continue to have access to a high-quality pension arrangement with excellent value but with amazing new membership benefits which are detailed at

A robust plan is in place to move all members’ retirement savings to Smart Pension during 2024, but we will keep you updated on this progress in the coming months.

In the meantime, Crystal will continue to run exactly as it does now and you and your employees will continue to have all the normal Crystal benefits and access to the usual support, including use of the online system evoLink.

More information about this change is available at



The single-site, in-house feel provided by Evolve’s administrative and auxiliary teams ensure that our clients receive high-quality dedicated support throughout the pensions lifecycle, from transition to retirement enquiries. Our bespoke systems, combined with the capabilities of our team, give both our Members and Employers the confidence that their Retirement Savings are administered by pensions qualified experts. Our Service Level Agreements are tailored to your requirements and set at 95%.

Fund Accounting

Our Head of Administration, alongside the Treasury Team, controls Fund accounting. Daily reconciliations of bank accounts and investment holdings are automated using our administration system.

Income Drawdown Payroll

When in drawdown, Aqua, Jade and Onyx Members will receive payslips and view their online payments through evoLink. The system is highly automated but administered by experts, which means that our clients can be confident their Members get the right benefits at the right time.


Evolve is dedicated to ensuring the security of all data by regularly monitoring robust controls to mitigate any risk or breaches and malicious cybersecurity threats. We are certified Members of the government-backed scheme, Cyber Essential Plus.

evoLink, our Member portal, allows Members a real-time view of the value of their Retirement Savings and the ability to update their details, change accumulation fund and send messages to our administration team.

evoPlanner allows Members to plan for their retirement by calculating the value of their Retirement Savings at their chosen retirement date.

evoRetire, the follow-on tool to evoPlanner helps Members identify the Crystal drawdown option that might be suited for their lifestyle based on a series of easy to answer questions.

Contact us

This contact form is for Employer enquiries only. If you are enquiring about a Member or your own Retirement Savings, please click here.

Please use the form below to contact us and we will get back to you as soon as possible.

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Our Administration Teams are
available by phone
Monday - Friday 9am - 5pm

  • 01322 640530
  • Swanley Office
    Unit 2
    White Oak Square
    BR8 7AG

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